Unfortunately, professional software pirates flood the market with thousands and thousands of genuine- looking packages, which only trained people can recognize as forgeries. It sounds like Adobe blacklisted the serial number in between when you installed it on the first PC and now when you’re installing it on a new PC, so while it worked the first time, it doesn’t now.
One way is that the counterfeiter might have handed out the same number to more than one customer. One poster writes:Īdobe has been known to blacklist serial numbers if they found they were fraudulent, whenever that is discovered.
Just a follow-up, the notion to “not trust Adobe” makes no sense as they had nothing to do with the sham sale, and made nothing on it… And it’s unreasonable to expect them to nevertheless honor false serial numbers from the black market.Īs we mentioned in the previous comment, other eBay buyers have reported similar experiences here. My view is that along with the thief, Adobe have aided and abetted in my total loss. As the purchase was well over 45 days PayPal could only confirm but not refund the cost of purchase. This Adobe action prevented me giving full advice and confirmation of delay in ascertaining it was stolen to the Police or Fraud Action. I contacted Adobe who advised that the product was stolen and the original purchaser now wished to use it.įair enough but Adobe then deleted all reference on their registration details that I had ever registered or used CS6. Thirteen months after installation whilst updating the “update” deleted all CS6 on my PC and linked me to the Cloud version (ie pay monthly). I registered the product and received monthly software updates and other tutorial invites. Adobe confirmed all OK and I was free to install and use and even gave advice. I bought via PayPal and checked within the 45 day refund period. They advised caution but would verify the Key if purchased. I bought a genuine unused copy of CS6 in Oct 2012 via eBay, I was indeed careful as the price although high was well below new retail.
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